Passwords

Learn how to re set a password and about SaferMe's password strength settings.

Password security improves the security of SaferMe and protects our users and database. This is part of a wider security programme which detects, prevents and responds to cyber threats.

 

New Users

A strong password is required in order to successfully sign up to SaferMe. 

The signup form has

  • Help text: “Use 8 or more characters with a mix of letters, numbers and symbols”
  • A password strength indicator. This changes progressively following a traffic light system. When the system recognises a satisfactory password, it will show “Strong” and will let users continue.
  • Icon to show or hide a password.


Existing Users

 

Updating Passwords

When incorrect log in details are entered in multiple times, the account will lock. After the account locks due to too many failed attempts the user will be required to re set their password. 

 

Reset a password

 

  • Click 'Forgot Password?' 
  • A new screen will appear asking for an email address



Image from iOS (8)

  • Enter in the email address and a reset code will be emailed 
  • A success message will appear 

 

Image from iOS (7)

 

  • Open the reset code email 
  • Click the code in the email 
  • This will open a web browser and pre fill the code that was clicked in the email
  • Choose a new password 
  • The reset password button will become clickable only when a strong password has been achieved 

 

Image from iOS (10)

 

  • A strong password should have 8 or more characters with a mix of letters, numbers and symbols
  • Use the email address and new password to log in to SaferMe

 

For assistance with setting up passwords please email us at support@saferme.me

We would be happy to help!