This article walks through what to do when the SaferMe web app does not load
Troubleshooting Tips
Below are the steps we recommend taking to troubleshoot this issue.
Check Your Internet Connection
Ensure that your internet connection is stable and active. Try loading other websites to verify if the issue is specific to SaferMe or if it's a broader connectivity problem.
Refresh the Page
Sometimes, a simple page refresh can resolve temporary loading issues caused by network glitches.
Clear Browser Cache and Cookies
Cached data and cookies can sometimes cause loading problems. Clear your browser's cache and cookies, then try accessing the web application again.
Chrome
1. Click the three circles in the top right corner
2. Select History > History
3. Click Clear browsing data
4. Select Clear cookies and other site data
5. Select Clear data
Microsoft Edge
1. Go to Settings
2. Select Privacy
3. Choose Clear browsing data
4. Select Ctrl+Shift+Del
You can also type "edge://settings/clearbrowserdata" in your address bar to access this function.
Firefox
1. In the Menu bar at the top of the screen, click Firefox > Preferences
2. Select the Privacy & Security panel
3. Cookies and Site data section, click Clear Data
4. Remove the check mark in front of Cookies and Site Data
5. Cached Web Content check marked, click the Clear button
6. Close the Settings page
Any changes you've made will be automatically saved.
Update the Browser
Below is a list of the browser versions that are currently compatible with the SaferMe web app:
- Safari 9 Or Higher
- Edge 40 or higher
- Firefox 55 or higher
- Chrome 56 or higher
Try a Different Browser
Switch to a different web browser to see if the problem persists. This can help determine if the issue is browser-specific.
Try a Different Device
Switch to a different desktop or laptop to see if the problem persists. This can help determine if the issue is device-specific.
Try a Different Network
Switch to a different network to see if the problem persists. This can help determine if the issue is related to the network connection.
Check with IT
Check with your company's technical department to make sure that the firewall (or security software) has not blocked the SaferMe web app.
Ask a Colleague
Check if another SaferMe Admin or Manager is able to load the web app. If they are also not able to load SaferMe, please reach out to our support team immediately with the information below.
What do to if the issue persists
If you have completed the steps above and the page is still not loading OR if multiple people from your organisation report the same issue, please reach out to our support team at support@safer.me and provide the following information:
- A screenshot of the screen you are experiencing, preferably including the address bar
- The name of the browser you are using
- The URL link in the address bar, if not included in the screenshot